職責描述：
Key Roles and Responsibilities
In this position you will be required to: 1. Establish strong relationships with the client and Business Unit stakeholders and generally have good relationship building skills. 2. Be responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts. 3. Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier. 4. Develop and manage an annual operational budget and work with the Commercial Team, ensure that monthly and pass through billing happens. 5. Consult the Legal Representatives within Dimension Data and ensure that all contract escalations are addressed with contract governance. 6. Review all proposals delivered to the client and ensure that growth objectives within the account are in line with Dimension Data’s overall growth objectives and serve the best interest of the client. 7. Contribute to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client. 8. Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly Account Forum with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements. 9. Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements. 10. Partner with the organisation to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilised.


任職要求：
Requirements: Education, Training and Experience ：
General Qualification in Commerce (Degree) Experience ?
3 – 5 years’ working experience ?
At least 3 years’ working experience in a related environment
Personal Attributes and Skills Required ：
Skills and knowledge ?
Excellent client service orientation ?
Expert negotiation skills
Excellent communication skills (both verbally and written) and can use these skills to interact with a variety of stakeholders Attributes
Assertive in their approach and display excellent persuasion and influence ability ?
Good at solving problems and can use your initiative to drive innovation

達科信息科技（北京）有限公司

Dimensiondata 是全球領先的 ICT 服務公司，Dimensiondata China(達科公司)是其在中國的子公司。公司專門致力于提供 IT 解決方案和服務，使企業能夠在應用網絡上無縫運營。應用網絡融合了原先的兩個獨立的 IT 領域：應用集成和網絡基礎設施。

Dimensiondata擁有網絡集成、應用部署和全球可管理服務領域的專業技術，使它能夠提供企業需要的 IT 解決方案，用以連接信息、應用、業務流程、人員和企業。

發展歷程

創建于1983年

2010 年的全球收入為47億美元

NTT集團的全資子公司

業務以客戶為中心，以服務為中心

擁有各個IT領域的先進技術和集成專業技能包括 - 網絡，安全，統一通信和協作，數據中心，虛擬化，Microsoft和客服中心

與頂尖的技術供應商建立戰略性聯盟合作伙伴關系，包括Cisco和Microsoft

在所有行業擁有6000多名客戶，包括金融服務，電信，醫療，制造業，政府和教育部門

公司客戶占全球財富100強的79%，占全球財富500強的60%

在全球5大洲的49個國家中擁有超過12000名雇員

提供全球統一標準的國際業務服務

榮譽

因其杰出成就， Dimensiondata 獲得了眾多榮譽，其中包括：

思科「全球最佳合作伙伴」
思科「北亞金牌合作伙伴」
思科「亞太區 IPC 最佳合作伙伴」
連續五年榮獲亞洲「最佳系靳整合供應商」

公司網址：www.dimensiondata.com