Primary Function:
The Help Desk Technician supports all BAC approved hardware & software. This covers the steps in the life cycle of the HW and SW:
?installation,
?Training,
?proactive maintenance,
?Repair,
?problem solving,
?end user assistance
For all IT related equipment.
Next to this, he/she assists the Global Business System team with location specific requests.

Principal Duties & Responsibilities:
1.Business requirements
a.Provides Tier 1 and 2 Help Desk support
i.Solving IT hardware and software issues
ii.Logs and tracks support requests using the helpdesk systems
iii.Regular report generation for data analysis and problem resolution
iv.Strong customer focus(lead time, on time delivery and quality)
b.Conducts set-up, monitoring, maintaining and proactive troubleshooting of any business approved hardware and software such as personal computers, printers, audio/visual and telecom related peripherals, specific plant related equipment, …
2.Improvement of working processes
a.Provides management with cost savings and equipment standardization recommendations
b.Participates in efforts to create standard work flow for processes within the Global Business System organization
c.Provides and writes instructions and training for IT related activities and system use.
3.Communication
a.Acts as liaison between the Global Business System Teams, internal BAC employees and external suppliers and customers
b.Provides periodic communications to all stakeholders

Requirements (Knowledge, Skills, Abilities, Attributes etc.):
Over two years of experience in the following:
?Set-up, maintaining and troubleshooting any business approved personal computers, printer, software and telecom and mobile related peripherals
?Set-up, maintaining and troubleshooting recent Microsoft/Linux servers
?Wiring
?Basic network troubleshooting
?Direct facing Customer Service roll as Tier 1 and 2 support and training
?Use of Helpdesk and monitoring software
?Recent Microsoft Windows client platforms
?Mail system ( Microsoft Exchange)
?Basic Microsoft database troubleshooting

Preferred
?A college degree in information technology or related field or a minimum 3 years of relevant work experience
?IT Security Experience
?Microsoft Certified
?Proficient with recent Microsoft Office
?Is able to communicate in an open and transparent way and this at all levels, adapting his/her communication style towards the audience.
?Builds and maintains constructive, effective relationships to achieve objectives.
?Has a high level of customer focus with the ability to identify and prioritize urgent requirements.
?A stress resistant person who’s willing to help others and shift priorities as needed.
?Likes to take ownership and work independently on assignments but also acts as a real team player when working together in projects and on daily tasks.

美國巴爾的摩空氣盤管公司(Baltimore Aircoil Company) 由John Engalitcheff在1938年創建, 1985年被安施德公司收購。 BAC公司發展至今已成為全球最大的生產蒸發冷卻、蓄冰及換熱設備的專業公司。其產品廣泛運用于商業用戶的空調系統、食品和冷凍行業的空調應用、大量的工業過程冷卻和電廠設備冷卻等方面。BAC目前在全球范圍內擁有近二十家全資、合資或是經授權的生產機構。業務范圍涉及北美、南美、歐洲、拉丁美洲、亞洲、南非和澳大利亞等地區和國家。BAC的成長絕對算得上是從小型公司逐漸發展壯大成為跨國巨頭的成功典型。BAC公司總部座落于霍華德郡，臨近美國馬里蘭州的巴爾的摩市。

BAC公司早在80年代就開始在亞洲市場拓展業務。1997年，BAC公司和中國大連冰山集團共同投資在大連建立合資企業。2007年在大連成立獨資企業即BAC冷卻系統(大連)有限公司。 2009年和2010年在印度和馬來西亞相繼成立獨資公司。2010年明確亞洲市場的重要性，上海被定義為亞洲運營中心。2011年在江蘇昆山成立又一獨資企業，即巴爾的摩冷卻系統(蘇州)有限公司，將獨資企業的生產基地由大連遷往昆山。 2016年底，我們在新加坡注冊獨資公司，全力拓展東南亞市場。