JOB PURPOSE:
Provide I.T Support to the Teleflex China business, as part of the Teleflex APAC regional IT team.

KEY RESPONSIBILITES:
Key responsibilities will include (but are not limited to) the following:

Provide 1st & 2nd Level support to Teleflex China Commercial business and secondary support to TFX sites in APAC region.
Provide 2nd level Support for Desktop/Laptop Support (Hardware/software). Windows, Office 365, Outlook. Implementing and administering standards on PCs, Software and VOIP systems to the Site.
Provide incident management to ITIL standards and familiarity with Remedy Service desk from BMC Group would be an advantage.
Ensure Incident Management is recorded, monitored and managed through our Service desk application - Remedy.
Be an active member of an APAC Support network, working with a Service Design, Delivery and regional support functions.
Network/Server Support (Hardware / Software). Backup Software install and maintenance, NOS loads and troubleshooting.
Excellent Knowledge of Microsoft Active Directory, Windows Server 2008, VMware infrastructure 3 and Microsoft Exchange.
Knowledge of ERP Support (Hardware / Software) Kingdee,SAP Client etc.
Deployment of desktops / laptops / servers / Smartphones
Image build and distribution using image building software for hardware standards. Manage logging system for Laptop & Desktop inbound and outbound process.
Implementation and maintenance of VOIP Telephone systems with knowledge of Call Management software.
The management of connections between different sites, VPN and Data line implementation & monitoring.
General User Support in office applications, MS Office 365, Windows, MS Exchange etc.
General IT administration tasks, Good documentation skills to SDLC and ITIL standards.
Ensure the IT Operations standards are carried throughout the Site.
Support the Business as required and outside of business hours.
Possible sweep work throughout APAC to support global project initiatives.
Ensure the IT APAC Operations standards are carried throughout the Site.
Manage system implementations and projects where necessary.
Liaise with business owners to ensure effective communications and translation of technical requirements.

KEY RELATIONSHIPS / INTERFACES
Regional/Global IT team
Local/International Leadership team
International Support functions
Internal functions

ESSENTIAL SKILLS / EXPERIENCE
Excellent Customer Service approach in relation to providing a World class IT Service.
Diploma or 3rd Level Degree in IT.
Education Preferred Microsoft certifications.
Minimum 3 Years work experience in an IT Service Operations or Service Desk environment.
Minimum 3 years experience of MS Active Directory environment, preferably MCSE exams taken and passed.
Minimum 3 years experience in the deployment of Desktop / Lap-top/ Servers
Minimum 3 years experience in network support
Minimum 3 years experience in Windows 2003/2008 server, Windows 7,10 and Office 365
Experience in VOIP and Call management systems, Avaya or Cisco
Excellent working knowledge of Microsoft Office
Ability and experience of prioritizing workload and work on own initiative
Proficiency in English language, both oral and written communication skills.

BEHAVIOUS / VALUES
Approachable and enthusiastic .Flexible and adaptable.
Able to work on own initiative and as a team p.
Good organisational skills with cultural awareness and sensitivity
Good judgment and problem solving ability & is capable of understanding the impact of decision making on both Teleflex Medical and their customers.

美國泰利福：
成立于1943年的美國泰利福是一家在重癥監護和外科領域處于領先地位的跨國企業， 全球有超過11000名員工，年銷售額為17億美金。

泰利福為全球150多個國家的醫療機構提供高品質多種類的產品組合， 目前共有血管通路Vascular Access、外科Surgical、泌尿Urology、心臟輔助CA、麻醉呼吸Anesthesia & Respiratory、專業產品OEM和其他產品六條產品線。我們在全球25個國家建立銷售公司和生產基地，并且在美國、馬來西亞、捷克和德國建有研發中心。

泰利福中國：
泰利福在中國的業務已超過20年之久： 90年代初，泰利福以Pilling 品牌進入中國市場； 1996年，泰利福就在北京設立了代表處，開始進入中國市場； 2007年，我們在上海成立了第一家獨資企業-泰利福醫療器械商貿(上海)有限公司，標志著泰利福中國進入另一個里程碑發展階段。
長久以來， 泰利福一直致力于在血管通路Vascular Access、外科Surgical、泌尿Urology、心臟輔助CA、麻醉呼吸Anesthesia & Respiratory和專業產品OEM和其他產品領域向中國的客戶提供安全可靠的醫療耗材產品。 我們的一些知名的品牌包括Arrow、 Deknatel、 Hudson RCI、 KMedic、 Pilling、 Pleur-Evac、 Rusch、 TAUT 和Weck。
隨著公司在中國的業務擴大，我們期待更多的專業人士加入我們的團隊。

愿景：
成為一次性重癥監護產品及外科產品領域的國際領先公司

使命：
通過提供微創、降低感染及高安全性的產品改善臨床療效

了解更多信息，敬請關注泰利福官方網站(英文網站） www.teleflexmedical.com 或 泰利福中國專屬招聘門戶網站（中文網站） teleflex.zhiye.com

Teleflex Incorporated:
Founded in 1943, Teleflex is a global provider of medical devices used in critical care and surgery, with sales revenue of 1.7 billion USD. We have more than 11,000 employees worldwide.

We serve healthcare providers in more than 150 countries with specialty devices for Vascular Access, Surgical, Urology, CA, Anesthesia & Respiratory、OEM and others. We have sales operations & manufacture in 25 countries, and set up R&D Centers in U.S., Malaysia, Czech Republic and Germany.


Teleflex China:
Teleflex China also has a reputation for excellence that spans over 20 years in China. Back to 1996, we founded our first representative office in Beijing. In 2007, we founded our WOFE, Teleflex Medical Trading Shanghai Company Limited in Shanghai, a milestone in the development of Teleflex business in China. For years, we provide disposable medical consumables in surgical, critical care, CA, Anesthesia and Respiratory, and Urology to our Chinese customers.
As our business is growing tremendously in China market, now we are looking for more professionals to join us.

Vision Statement
Create a world leader in disposable medical products for critical care and surgical applications.

Mission Statement
To enhance patient outcomes by providing products that are less invasive, reduce infections, and improve patient safety.

For more information, please visit our website: www.teleflexmedical.com and our recruitment portal: teleflex.zhiye.com