Summary:
Within the Global Customer Service (GCS)/Customer Service (CS), the ideal person will be responsible and accountable for field services and delivery management in ASPAC. This includes the following:
-Measurement of Customer Satisf with the defined KPI set up by Global GCS
-Field Sales Engineers optimization that will impact cost and improve EBIT
-Services deliverables that will ultimately has an impact/ translate to a sales activities – either new service contract sales/ new equipment sales

Responsibilities:
? Manage direct global CS organization in ASPAC. Supervise, coordinate and guide regional / local CS organizations
? Field Management engagement
-Working with GCS team to define clear set of installation services and post support – complete end to end SOW
-Field management skill assessment and gap analysis for future quality and structure service delivery
? Hot-line Call center to be set-up to support ASPAC (be it in future we decide to build in-house/ outsource)
? Be part of the contributor in bioMérieux business development relating to customer satisf, contributing to sales via field management
? Act as an escalation point to drive to resolution to complex situations from a service and technical delivery to achieve customer satisf
? Ability to communicate in complex and multicultural environment. Negotiate frequently on problematics with others departments on conflicting ives (level 5) / others directions having a long term impact on corporation (level 4)
? To understand beyond the technical and practical knowledge, the fundamental characteristics of other business functioning conditions and their impact on the company business life and ability to drive decision in an international environment.

Qualifications:
-Master’s degree in engineering or biology
-Minimum 8-10 years of field management and engagement, including people management skill
-The candidate must have at least 4-5 years of Pre-sales activities, and having direct customer relationship is a plus prior to post- sales support
-Skillful in application like CRM, systems set-up, especially with software like MSFT Dynamics/CRM/ Sales Force Dot Com (SFDC)
-Prior IVD industry experience is not essential, but experience in pharma or medical devices/equipment, or from hardware vendors like IBM/ Siemens/ Agilent for load testing/ mission critical equipment is required
-Candidates with experience comprising70% hardware space and 30% software space are preferred
-Business acumen and agility
-Ability to manage in complex environment
-Negotiation skills with multi-nationals and multiple stakeholders
-A strong team p and ability to interact with multidisciplinary teams and work in a matrix environment
-Good communication and presentation skills and ability to deliver complex information into a simplified manner for different audiences
-Analytical and synthetic mindset / Sense of time and priorities management
-Approximately 40% travel is needed
-Fluency in English and Mandarin to communicate with key stakeholders especially those in China.

生物梅里埃公司創建于1963年，公司依賴自身的科技研究和工業生產資源，始終致力于開發作為醫療和工業用途的體外診斷產品。 集團專門設計、開發、生產和推廣應用在臨床和工業的系統。生物梅里埃的診斷系統是由試劑、 儀器和軟件組成，主要是為傳染病、工業微生物控制、心血管病和腫瘤病等四個主要策略性領域來設計。

在2008年，公司銷售額為11億1千1百萬歐元，集團共有11個生產基地和9個研究中心，分布于歐洲、北美洲和南美洲。集團全球擁有38個辦事處，至2008年12月31日集團員工超過5,700人。

生物梅里埃公司產品有兩個應用領域 : 臨床和工業，臨床市場占總銷售額的85.5%，而工業市場占14.5%。工業的應用主要在食品、藥品和化妝品的微生物分析，增長非常迅速，生物梅里埃是全球體外診斷領域的第八大生產商。

生物梅里埃中國有限公司已經20年的發展，自動化微生物鑒定分析系統的用戶已達1400余家，自動微生物培養系統已達700余家，全自動細菌計數系統60余臺，手工產品用戶覆蓋全國的省市70%以上。同時公司擁有數十名微生物臨床及工業領域專業人員和工程技術人員，其中許多人員都來自檢驗一線，擁有豐富的檢驗經驗和儀器維修經驗。全面負責生物梅里埃公司產品的銷售，儀器的安裝、維護及保養，以及用戶的培訓及技術支持。