Job Deion
崗位描述

The Service Desk Engineer is responsible for providing first line support to PrimeXM’s clients. The Service Desk Engineer will be the initial point of contact for all incidents and requests that come through via telephone, email or the Service Desk portal.


Responsibilities include responding to and logging all requests and incidents. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing the Knowledge Base, and escalating support requests to the relevant technical support team if needed.


Main Responsibilities

? Maintain a solid understanding of PrimeXMs offering, forthcoming releases, and the clients setups.

? Addresses and resolves basic incidents and requests log all incidents and requests engages other service desk resources to resolve incidents that are beyond the scope of their responsibility.

? Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Document resolution and update the Knowledge Base.

? Liaising with other departments on behalf of clients, and as part of internal projects.

? Distributing information and requirements from other departments to clients. ? Documenting work, updating existing documentation.


Key Requirements

? BSc/BEng in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field.

? English writing and reading skills is a must.

Other foreign language(s) are bonus, but not compulsory.

? Must have aptitude for technical support, project management and consultancy.

? Previous experience preferred but not necessary.

? Ability to grasp technical and financial concepts quickly and provide effective and efficient solutions.

? Must have a keen interest in Financial Markets, any experience is an advantage.

? Ability to work with a team of technology specialists, understand technical requirements and manage the configuration of new and complex systems.

? Ability to interact with clients and peers with a flexible and mature attitude to work.

? Target driven and self-motivated.

? Strong and efficient organisational skills, ability to prioritise different tasks quickly and take responsibility to get things done.

? A team p with an ability to work with minimum supervision.

? Able to work under pressure and meet tight deadlines.

? Spotless record and strong ethos.

? Attention to details

? Can work and study on their own, but can also work as a team

PrimeXM是全球領先的金融交易技術供應商。
自2010 年在瑞士蘇黎世成立以來，PrimeXM成功地拓展了全球市場，并快速成長為行業的領軍人。目前全球范圍內已有數百家金融企業，包括眾多知名的銀行、流動性提供者以及經濟商在使用我們的技術。我們的企業以專業透明著稱，PrimeXM的品牌也日益成為可靠、信賴的代名詞。隨著客戶的口口相傳，我們的用戶迅速增長，PrimeXM 社區正在不斷壯大。該社區為客戶更好地交換流動性及拓展關系網提供了無可比擬的國際性平臺，來自世界各地迅速增加的新用戶更不斷充實著我們的PrimeXM社區資源。我們的社區使客戶、客戶之間以及PrimeXM
形成了良性的互助關系，讓每個成員都在健康、透明的環境下迅速發展，互利共贏。

作為一個專業的金融交易技術供應商，PrimeXM一貫堅持透明與中立的立場，只專注技術研發，不涉足與客戶競爭的領域。我們積極地觀測市場動向、專心聆聽客戶的建議，不斷革新自己的技術，研發新功能；我們熱忱、活力、經驗豐富的團隊則來自全球18個國家和地區，大家各司其責，全心全力為我們的客戶提供最優質的產品及服務。